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This advertiser content has been created and paid for by KPMG. Neither Reuters News nor Reuters Plus, the brand marketing studio of Reuters, were involved/had a role in the production of this content.
Change Agents:
Bold Leadership in the Age of AI Agents: Are You Ready?
Just as executives are beginning to scale the game-changing capabilities of GenAI across their organizations, a new and even more powerful AI technology has emerged: agentic AI. KPMG provides practical steps to get started.
While GenAI augments humans by providing information and guidance to help them make better decisions and act faster, agentic AI can fully automate what humans do by taking actions on their behalf, in pursuit of prescribed business outcomes.
Agents aren’t just the next wave—they’re a transformative step-change, and the time to prepare is now. Leading organizations aren’t waiting; they’re already investing, scaling, and positioning themselves to reap the benefits of AI agents swiftly. This isn’t just a technical conversation—it’s a leadership imperative. Agents will require unprecedented alignment between business and technology leaders, demanding a shared vision, coordinated execution, and a clear plan for embedding intelligence at scale.
With all the hype around agents, it’s easy to lose focus. Agents will be a critical part of AI strategy, but they’re not the strategy. The leaders who are pulling ahead are moving fast, but with clarity—staying anchored on the “no regrets” moves: aligning leadership, modernizing tech and data, upskilling their people, and embedding trust at every layer.
Practical next steps to accelerate your agentic AI journey
Leaders who are seeking practical steps to accelerate their agentic AI journey should consider the following actions:
01
Articulate the vision
Start with a clear, actionable vision for how AI agents will transform your business and address key pain points. Identify where agents can add the most value—from routine tasks to complex workflows and customer interactions.
02
Start agentic pilots
Initiate AI pilots where they will provide the most value:
Focus on "hot spots": Target areas with successful AI or GenAI pilots and high user engagement.
Drive broad adoption: Deploy AI agents across a critical, cross-functional value stream that is central to operations.
03
Prepare to scale agents within key functions and workflows
Quickly pilot AI agent platforms to achieve early wins and build executive momentum. Utilize the KPMG Agent Framework to identify the best agents and target key departments. Develop a comprehensive strategy for scaling AI across the enterprise.
04
Evolve your Trusted AI governance playbook
for agents
Expand current AI governance frameworks to accommodate agentic AI, ensuring you remain ahead of legal and regulatory requirements. Maintain a living catalog of all AI agents to monitor purposes and performance metrics and establish robust processes for continuous improvement.
05
Implement Trusted AI evaluations specific to
AI agents
Align AI governance with regulations using AI system cards to document use, data, components, and limitations. Conduct thorough testing, including "purple team" evaluations, before deploying into production. These processes inform a trust score reflecting adherence to AI principles.
06
Establish agentic talent performance metrics
Create metrics to evaluate pilot projects and gather stakeholder feedback. Measure and optimize AI agent performance using error rates, processing times, and customer satisfaction. Use this data to refine algorithms and training, and implement telemetry to monitor SLA compliance and system health.
At KPMG, we help transform agentic AI into your competitive advantage, working alongside you from strategy to execution with a people-centric approach grounded in trust. By optimizing the collaboration between human capabilities and agentic AI, we help to unlock the full potential of tomorrow's possibilities and create lasting value together. We offer a comprehensive suite of services designed to enable end-to-end transformation of your business with agentic AI, covering both functional and foundational layers across your entire enterprise.
KPMG AI Strategy: Helps shape your agentic AI strategy and business case with an actionable roadmap.
KPMG AI Jumpstart: Accelerates your path to value from proof-of-concept to launch to adoption at scale.
KPMG AI Trust: Safely introduce AI agents and scale across the enterprise.
KPMG AI Workforce: Unlocks the full potential of agentic AI for, and with, your people during the journey.
KPMG AI Technology: Build sustainable AI and agentic AI solutions, along with the underlying data infrastructure.
How KPMG can help
Create a clear and custom plan for embedding intelligence at scale in your enterprise.
Swami Chandrasekaran
Global Head of AI and Data Labs
KPMG US
Per Edin
Global AI Leader for Advisory
KPMG US
Todd Lohr
Head of Ecosystems and National Operations Leader for Advisory
KPMG US
The Agentic AI Advantage: Unlocking the next level of AI value
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The Agentic AI Advantage: Unlocking the next level of AI value
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Disclaimer: The Reuters news staff had no role in the production of this content. It was created by Reuters Plus, the brand marketing studio of Reuters. To work with Reuters Plus, contact us here.
The Reuters news staff had no role in the production of this content. It was created by Reuters Plus, the brand marketing studio of Reuters.
Produced by Reuters Plus for
The Agentic AI Advantage: Unlocking the next level of AI value
The Agentic AI Advantage: Unlocking the next level of AI value